Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Viewing Orders
• Updating Account Information

Shipping & Delivery

All Deliveries are made by Royal Mail. On checkout you will have an option to choose the best Royal Mail delivery method for you.

Privacy & Security

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address

The Information We DONT Collect:

Credit/Debit Card Information - all our payments are done through paypal, these details are not held or viewed by the Traditional Tea Company.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

All products sold by the tradition tea company are quality checked before being sent out, including the weighing of the tea. If you find yourself dis-satisfied with our product please contact our team as soon as possible

Returns are accepted within 7 days of receipt, with the exception of loose leaf tea and tea bags, these items are non returnable due to health and safety reasons.

If you change your mind on a non-faulty item unfortunatly we cannot occur postal charges on the sale so this is your responsibility. You MUST obtain proof of postage on any returns to protect both parties.

This does not affect your statutory rights.

Ordering

To place an order with the Traditional Tea Company you are not required to register an account with us or our payment provider PayPal. Once you have placed your items in the basket you can click on the guest checkout button.

Once you are diverted to PayPal to enter your payment information, you have an option to continue checkout on the left had side if you don’t have a PayPal account. Here you enter your payment information as normal

Viewing Orders

 

If you are a registered user with us, you can view all your past orders and your current orders at the click of a button. All you need to do is click the 'My Account' button in the top right and you will be directed into you user admin panel.

Updating Account Information

Here at Traditional Tea we believe in letting the customer have control over their account. This is why we created the customer account section, in here you can change billing and shipping addresses. With the click of a button you can sign up to our newsletter or opt out at any time. We even allow you to write product reviews and view all your reviews at anytime. You can view past and present orders with an option to re-order any past orders.  And our favourite option, you can create a wish lists  of your favourite items and send them to anyone via email.